Insult to Injury During A Crisis: SIM Swap and Other COVD-19 Scams Affecting Patients and Providers

Coy Murchison

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The challenge for HIPAA privacy and security, cybersecurity and information security professionals is not alleviated with the OCR’s relaxed standards, during COVID-19. Hackers are using the COVID-19 crisis to steal information, at an alarming rate. Providers are now serving their patients at home, which have weakened security measures in place. Patient's and provider's information is now at risk as hackers target through telehealth portals.

Why Should You Attend:

The purpose of this webinar is to ensure providers do not fall prey to hackers or the newly arisen scams and those which have intensified during this global health crisis, in the telehealth space. Learn how to protect ePHI during this time of OCR’s excusable penalty time. Discover how to identify threats that will not only put patients’ information at risk, and but risk the provider's identity. In this webinar, you will identify security threats of telehealth platforms and hackers’ tools.

The Office of Civil Rights has relaxed HIPAA regulations and possible penalties that may be incurred. The Office for Civil Rights (OCR) at the Department of Health and Human Services (HHS) is responsible for enforcing certain regulations issued under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as amended by the Health Information Technology for Economic and Clinical Health (HITECH) Act, to protect the privacy and security of protected health information, namely the HIPAA Privacy, Security and Breach Notification Rules (the HIPAA Rules).

The OCR released a notification, during the COVID-19 national emergency – a nationwide public health emergency, covered health care providers subject to the HIPAA Rules may seek to communicate with patients and provide telehealth services, through remote communications technologies.

In an effort to meet demand, some of these technologies, and the manner in which they are used by HIPAA covered health care providers, may not fully comply with the requirements of the HIPAA Rules. Consequently, OCR will exercise its enforcement discretion and will not impose penalties for noncompliance with the regulatory requirements under the HIPAA Rules against covered health care providers in connection with the good faith provision of telehealth during this COVID-19 emergency.

With telehealth functioning as a leading form of communication between providers and patients, an array of platforms are being utilized to connect. Response to the global health crisis presents opportunities to utilize technological advances for communication, however, these platforms are being utilized in an era in which Facebook has received the largest privacy violation, in U.S. history - $5 billion. Even though providers are practicing with weakened HIPAA rules during this time, payors are held to the same standard, and penalties for privacy and security breaches will not be excused. Thus, payors are making determinations with regard to what platforms may be utilized.

The challenge for hospitals and providers is ensuring telehealth services receive payment from Medicare and Medicaid. Understanding the various platforms and OCR expectations helps to ensure reimbursements.

SIM swapping is one of the most lucrative scams on the rise. COVID-19 has intensified hacker's desire for black market data; however, SIM swapping can not only affect patient data, but it can also put the provider at risk.

Areas Covered in the Webinar:

  • Understand SIM Swapping and how it affects telehealth; and
  • Learn to identify COVID-19 scams
  • Understand the expectations of the OCR during the COVID-19 scams
  • Execute BAAs with Skype for Business / Microsoft Teams, Zoom for Healthcare, Google G Suite Hangouts Meet, Cisco Webex Meetings / Webex Teams, Amazon Chime, GoToMeeting

Who Will Benefit:

  • HIPAA professionals
  • Hospital Administrators
  • Clinicians using telehealth platforms
  • Healthcare Providers using telehealth platforms
  • Information Security professionals

Free Materials:

  • IT Health articles on COVID- 19 scams
  • §164.312 Technical Safeguards Checklist
  • Notification of Enforcement Discretion for Telehealth Remote Communications During the COVID-19 Nationwide Public Health Emergency
Webinar Events
Live -Coming soon!

Training CD-DVD

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Recorded video

Recorded video session

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Speaker: Coy Murchison, Founder of reMergents Solutions

Coy Murchison is the founder of reMergents Solutions, a consulting company that assists home health companies maintain compliance, and is the owner of InTouch Health Services, a company that provides nursing and therapy services for medically fragile children and ventilator-dependent patients. Ms. Murchison has provided training and education in compliance for over 13 years, and she is certified in health information technology with a specialization in meaningful use technology implementation.

She is regarded an expert in dealing with payors, relative to maintaining reimbursement for home-bound patients. She has been able to ensure nursing care for home-bound patients when payors attempted to terminate services.

Ms. Murchison has worked with healthcare providers to determine best practices for their unique business. As a consultant, she specializes in finding solutions that are easy to implement and trains all levels of company personnel. She has successfully helped many companies navigate HIPAA compliance and better understand the expectations of the HITECH Act. She serves in several national organizations, and believes it is critical to continue to broaden her knowledge base as she continues to learn and grow in the industry.




Get in touch

(315) 632-0735,
(315) 750-4379